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Journal of Clinical Microbiology, June 2003, p. 2372-2377, Vol. 41, No. 6
0095-1137/03/$08.00+0 DOI: 10.1128/JCM.41.6.2372-2377.2003
The World Health Organization's External Quality Assurance System Proficiency Testing Program Has Improved the Accuracy of Antimicrobial Susceptibility Testing and Reporting among Participating Laboratories Using NCCLS Methods
Jasmine M. Chaitram,1,2* Laura A. Jevitt,1,2 Sara Lary,1,2 Fred C. Tenover,1,2 and The WHO Antimicrobial Resistance Group3,4,
Division of Healthcare Quality Promotion, Centers for Disease Control and Prevention,1
World Health Organization Collaborating Center for Global Antimicrobial Resistance Monitoring, Atlanta, Georgia 30333,2
World Health Organization, Geneva, Switzerland,3
World Health Organization Collaborating Center for Surveillance of Antimicrobial Resistance, Brigham and Women's Hospital, Boston, Massachusetts 021154
Received 19 December 2002/
Returned for modification 27 January 2003/
Accepted 25 March 2003

ABSTRACT
A total of 150 laboratories in 33 countries that followed the
NCCLS testing procedures participated in the World Health Organization's
External Quality Assurance System for Antimicrobial Susceptibility
Testing (EQAS-AST) from January 1998 through March 2001. Laboratories
tested seven bacterial isolates for antimicrobial resistance
and reported the results to the Centers for Disease Control
and Prevention (CDC) in Atlanta, Ga. The results were compared
to the results generated at the CDC with the NCCLS broth microdilution
and disk diffusion reference methods. Although there were few
testing errors with
Salmonella enterica subsp.
enterica serovar
Enteritidis, drugs that are not appropriate for therapy of
Salmonella infections were tested and reported by 136 (91%) of 150 laboratories.
In addition, 29 (20%) of 150 laboratories used the
Staphylococcus aureus breakpoints to report oxacillin results for
Staphylococcus saprophyticus. For a
vanB-containing
Enterococcus faecalis strain,
124 (83%) of 150 laboratories correctly reported vancomycin
results that were ±1 doubling dilution from the reference
MIC or ±3 mm from the reference disk diffusion result.
Of the laboratories that tested
Streptococcus agalactiae by
disk diffusion, 17% reported nonsusceptible results for penicillin
in error. While 110 laboratories (73%) tested the
S.
pneumoniae challenge isolate against a fluoroquinolone, 83% tested it against
ciprofloxacin, for which there are no NCCLS interpretive criteria.
Ten of 12 laboratories testing levofloxacin and 4 of 4 laboratories
testing ofloxacin by an MIC method correctly reported resistant
results for the isolate. Feedback letters sent to participating
laboratories highlighted areas of susceptibility testing in
individual laboratories that needed improvement. The positive
impact of the feedback letters and the overall effectiveness
of the EQAS program were documented in repeat testing challenges
with pneumococci and staphylococci. The 31 and 19% increases
in the numbers of laboratories using appropriate testing methods
for pneumococci and staphylococci, respectively, in 2000 versus
1998 indicate that laboratory performance is improving.

INTRODUCTION
Clinical microbiology laboratories, through routine antimicrobial
susceptibility testing and participation in various surveillance
programs, help monitor the development and spread of antimicrobial
resistance in their communities. The accuracy of data generated
by both formal and informal surveillance systems has been debated
for several years, which has led to a call for more careful
monitoring of laboratory performance through external quality
assurance and proficiency testing programs (
12,
15). Proficiency
testing is an external quality assurance method in which laboratories
are sent simulated clinical specimens or bacterial isolates
for testing by routine laboratory methods. Proficiency testing
provides data about the accuracy of susceptibility testing and
can determine if a laboratory's methods are sufficiently sensitive
to detect novel resistance patterns. This method of quality
assurance also allows a clinical laboratory's performance to
be assessed in comparison to reference methods and to other
peer laboratories. Several reports suggest that providing feedback
on proficiency testing results improves the quality of testing
among clinical laboratories (
7,
8,
17).
A previous report on the External Quality Assurance System for Antimicrobial Susceptibility Testing (EQAS-AST), coordinated by the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC), highlighted the types of testing errors that were common among participating laboratories (15). The goals of the present study were (i) to determine if laboratories are following the NCCLS guidelines for reporting results for salmonellae and coagulase-negative staphylococci (CoNS); (ii) to assess the accuracy with which laboratories test and report results for group B streptococci, vanB-containing enterococci, and fluoroquinolone-resistant pneumococci; and (iii) to determine if feedback letters with specific recommendations for modifying susceptibility testing strategies improve the performance of laboratories when they are rechallenged with similar organisms.

MATERIALS AND METHODS
Distribution.
The following organisms were sent to approximately 300 laboratories
outside of the United States: vancomycin-intermediate
Staphylococcus epidermidis and penicillin-susceptible
Streptococcus pneumoniae in 1998,
vanB-containing
Enterococcus faecalis and fluoroquinolone-resistant
S.
pneumoniae in 1999, ampicillin- and tetracycline-resistant
Salmonella enterica subsp.
enterica serovar Enteritidis and
penicillin-susceptible
S.
pneumoniae in 2000 (the same isolate
that was sent in 1998),
Staphylococcus saprophyticus (a CoNS),
a group B beta-hemolytic streptococcus, and vancomycin-intermediate
S.
epidermidis in 2001 (the same isolate that was sent in 1998).
Coordinating centers were established in Argentina, Bulgaria,
China, Colombia, Croatia, the Czech Republic, Finland, Korea,
Japan, and Saudi Arabia to facilitate the distribution of organisms
and reporting of results.
Testing.
Participants were instructed to test the organisms only once with their standard testing method. Laboratories were directed to process the isolate as if it had been obtained from a positive blood culture. For each organism, a data collection sheet was provided that solicited information on the antimicrobial susceptibility testing method used (MIC or disk diffusion), sources of media and reagents, interpretive criteria used (e.g., NCCLS [9-11], the Comité de l'Antibiogramme de la Société de Française Microbiologie [5], or the British Society for Antimicrobial Chemotherapy [18, 19]), and disk potency. The data sheets included a suggested set of antimicrobial agents to test and provided space to fill in additional drugs that were tested in the laboratory. Laboratories were asked to provide both quantitative results (MICs or zone diameters) and the qualitative interpretations (i.e., susceptible, intermediate, or resistant) for each antimicrobial agent tested. Some laboratories reported using WHONET software as the source of their interpretative criteria (14). The organisms were tested multiple times at the CDC by broth microdilution (BMD) and disk diffusion by NCCLS methods (9-11) to establish the reference MIC and disk diffusion values. The MIC testing methods reported by participating laboratories included Etest, Microscan, Vitek, and Sensititre; however, the methods and media used were not consistently reported.
Data analysis.
Data sheets were returned by the individual laboratories or the coordinating centers to the CDC within 2 months of receipt of the proficiency test organisms. The data were entered into an SAS data set (SAS, Cary, N.C.). The data set for this report includes results from 150 laboratories representing 33 countries that use NCCLS methods. Calculated mean values were rounded to the nearest whole number.
Feedback and follow-up.
Feedback letters describing the resistance patterns of the challenge organisms and summarizing the results from individual laboratories in comparison to all other laboratories were sent to the individual laboratories or to the coordinating centers for distribution to their participants. In addition, we conducted an anonymous survey of participants to determine the usefulness of the EQAS-AST proficiency testing program.

RESULTS
Reporting of challenges.
One hundred fifty participants reported results for an
S. enterica subsp.
enterica serovar Enteritidis isolate that was resistant
to ampicillin and tetracycline but susceptible to chloramphenicol,
ciprofloxacin, and trimethoprim-sulfamethoxazole. Of the 150
laboratories, 26% used an MIC method and 74% used disk diffusion.
Only one laboratory reported a susceptible result for ampicillin,
and another reported a susceptible result for tetracycline.
However, 136 laboratories (91%) tested and reported agents other
than those recommended by the NCCLS for
Salmonella infections,
such as gentamicin, narrow- and improved-spectrum cephalosporins,
and imipenem (Table
1). No laboratories reported false resistance
to fluoroquinolones.
Of 150 laboratories, 139 (93%) were able to identify the staphylococcal
challenge organism as a CoNS, 3 (2%) identified the organism
as
S.
aureus, and 8 (5%) did not report an identification. Of
the 139 that identified the organism as a CoNS, 122 (88%) correctly
identified the organism as
S.
saprophyticus. Of 140 laboratories
that tested and reported results for oxacillin, 97 (70%) obtained
the correct MIC within 1 doubling dilution of the reference
MIC or the correct diameter within 3 mm of the reference disk
diffusion result. Of those that obtained the correct results,
61% of the MICs and 74% of the disk diffusion results, respectively,
were interpreted with the appropriate interpretative criteria
for oxacillin (Table
2), i.e., those for CoNS. Nineteen laboratories
(20%) reported this organism as oxacillin susceptible, resulting
in 19 very major errors (11 obtained by the BMD or Etest method
and 8 obtained by disk diffusion). In addition, 10 laboratories
(10%) reported this organism as intermediate to oxacillin, resulting
in 10 minor errors (1 obtained by an MIC method and 9 obtained
by disk diffusion) (Table
3).
Testing challenges.
Laboratories were sent a
vanB-containing
E.
faecalis isolate
that was vancomycin resistant but penicillin and ampicillin
susceptible. Five (3%) laboratories reported the organism as
ampicillin resistant, and eight (6%) reported the organism as
penicillin resistant; in addition, one laboratory reported a
beta-lactamase-positive result, which was incorrect (Table
4).
Seventy-four (89%) out of 83 laboratories correctly reported
disk diffusion results within ±3 mm of the reference
result. Forty-seven (71%) of 66 laboratories testing by an MIC
method reported a result that was ±1 doubling dilution
of the CDC result. Of the 13 laboratories that reported vancomycin-susceptible
results for the disk diffusion method, only two reported an
unacceptably large zone diameter.
The results for the
S.
pneumoniae challenge are shown in Table
5. This strain is susceptible to penicillin and cephalosporins
but resistant to fluoroquinolones. Ninety-one of the 110 laboratories
that tested a fluoroquinolone chose ciprofloxacin, for which
there are no NCCLS interpretive criteria. The zone diameter
results for ciprofloxacin ranged from no zone to 35 mm; with
a mean of 15 mm. Ten of 12 laboratories that tested levofloxacin
and all 4 of the laboratories testing ofloxacin reported resistant
results consistent with the NCCLS interpretive criteria.
The group B beta-hemolytic streptococcus (
S.
agalactiae) challenge
strain was resistant to erythromycin and tetracycline but remained
susceptible to penicillin, extended-spectrum cephalosporins,
and clindamycin. It contains the
mef(A) macrolide efflux gene,
which mediates resistance to erythromycin but not clindamycin.
Sixty percent of disk diffusion users reported this strain as
erythromycin intermediate rather than resistant, which is consistent
with the relatively low erythromycin MIC of 8 µg/ml. The
organism should be reported as clindamycin susceptible, although
10 laboratories, all disk diffusion users, reported intermediate
or resistant results. Seven laboratories (7%) using disk diffusion
reported this strain as penicillin resistant although the reference
zone diameter result for penicillin was very large (30 mm).
A total of 11 laboratories reported resistant disk diffusion
results for cefotaxime and or ceftriaxone (Table
6).
Repeat challenges to assess improvement in test selection.
A pneumococcal isolate with reduced susceptibility to penicillin
was sent in 1998 and again in 2000 and was tested both times
by a subset of 52 laboratories. This organism produces a zone
size of 13 to 15 mm around a 1-µg oxacillin disk, indicating
that a penicillin MIC test should be performed. In 1998, 32
(71%) out of 45 laboratories testing oxacillin reported a zone
of

19 mm, while in 2000, 22 (69%) out of 32 testing oxacillin
reported a zone diameter of

19 mm. Although the MIC of penicillin
for this organism is typically in the susceptible range (modal
MIC = 0.06 µg/ml), penicillin MICs as high as 0.5 µg/ml,
interpreted as intermediate, were reported by two laboratories
in 2000 (Table
7). MIC results of >0.125 µg/ml were
considered errors. Eight laboratories used penicillin disks
in 2000, compared to 10 laboratories in 1998, with only 2 laboratories
making the same error twice. In 1998, 18 laboratories tested
cefotaxime and/or ceftriaxone by disk diffusion although there
are no interpretive criteria for penicillin and cephalosporin
disks in the NCCLS guidelines for this organism. In 2000, the
number dropped to 13 laboratories. In 1998, 18 (35%) of 52 laboratories
reported oxacillin screen test results of

19 mm without follow-up
MIC testing whereas that number dropped to 7 (13%) of 52 in
2000. Thus, 16 (31%) of 52 laboratories improved their testing
methods for penicillin, cephalosporins, or both drug classes
in 2000. Finally, this isolate is also erythromycin resistant.
In 2000, no laboratories reported erythromycin-susceptible results,
which is an improvement over 1998, when 10% of the laboratories
reported the isolate as erythromycin susceptible.
A glycopeptide-intermediate strain of
S. epidermidis, previously
sent in 1998, was sent to participants again in 2001. The vancomycin
MIC for this organism was 8 µg/ml, and the teicoplanin
MIC was 16 µg/ml (Table
8). Of the 52 laboratories that
tested this organism in both 1998 and 2001, 12 changed their
testing method for this isolate for vancomycin from disk diffusion
to an MIC method in 2001, resulting in a 19% improvement in
the results.
Follow-up survey.
Of 115 laboratories returning the survey, 107 (93%) received
feedback letters from the CDC or their coordinating centers
critiquing their results. Ninety-nine of those (93%) shared
this information with laboratory staff. Thirty-four percent
made changes to their method of testing on the basis of the
CDC's, or their coordinating center's, recommendations. Six
of seven responding coordinating centers will continue to distribute
proficiency test strains and feedback of results to laboratories
after the EQAS-AST program is completed.

DISCUSSION
In the past, proficiency testing programs for antimicrobial
susceptibility testing have focused primarily on testing accuracy.
However, equally important is assessment of reporting accuracy.
Although there were few testing errors with the
S. enterica subsp.
enterica serovar Enteritidis and
S.
saprophyticus isolates,
there were multiple reporting errors with these organisms. NCCLS
guidelines state that certain antimicrobial agents should not
be tested or reported for
Salmonella species because they may
give false-susceptible results. Nonetheless, 136 laboratories
tested and reported antimicrobial agents that are inappropriate
for
Salmonella infections (Table
1). Although salmonellae are
tested with the same set of disks or MIC panels used for other
gram-negative enteric organisms, laboratories must ensure that
only the appropriate antimicrobial agents are reported. Some
antimicrobial agents, such as the aminoglycosides, are always
inappropriate; on the other hand, extended-spectrum cephalosporins,
such as cefotaxime and ceftriaxone, are appropriate to report
for extraintestinal
Salmonella infections. Thus, it is important
to test and report these agents selectively.
In 2000, NCCLS changed the oxacillin breakpoints for CoNS to
0.25 µg/ml or
18 mm for susceptible and
0.5 µg/ml and
17 mm for resistant (no intermediate disk breakpoint). These breakpoints correlate much better with the results of mecA testing for most CoNS strains. The purpose of the S. saprophyticus challenge was to verify that laboratories are aware of this change. Since the S. saprophyticus challenge organism demonstrates an oxacillin MIC of 1 µg/ml and a zone diameter much smaller than the breakpoint of 17 mm (the mean was 12 mm), it would be classified as resistant by the new NCCLS criteria, presuming that the organism was not isolated from urine. In most instances, S. saprophyticus is recovered from the urinary tract and, according to the NCCLS, does not require routine testing because these infections respond to antimicrobial agents commonly used to treat acute, uncomplicated urinary tract infections (e.g., nitrofurantoin, trimethoprim-sulfamethoxazole, or a fluoroquinolone) (11). Because 29 laboratories reported this organism as susceptible or intermediate to oxacillin, resulting in 19 very major errors and 10 minor errors, respectively, it is clear that many laboratories used the S. aureus breakpoints even when 88% of the laboratories correctly identified this organism as S. saprophyticus.
The E. faecalis challenge strain was V583, the first vanB-containing (low-level vancomycin resistance) strain reported from the United States. This strain typically yields vancomycin MIC and disk diffusion results in the intermediate range (13). Although the mean vancomycin MIC reported by participating laboratories was 64 µg/ml (resistant), the disk diffusion mean was 14 mm (resistant). The NCCLS recommends incubating both MIC and disk diffusion tests for a full 24 h before reading and interpreting results and also recommends retesting of isolates that yield disk diffusion results in the intermediate range by an MIC method (9-11). The vancomycin zones for enterococci should be read with transmitted light instead of reflected light, and any isolates with haze or growth within the zone of inhibition should be considered resistant. Disk diffusion results for vancomycin for enterococci are usually more difficult to interpret than MIC results. It is possible that the teicoplanin-susceptible results typical of vanB-containing strains caused some laboratories to assume that borderline vancomycin-resistant results were in error. In retrospect, this organism would not have been a good choice for proficiency testing if only qualitative results were considered because the accuracy of the disk diffusion tests spans the interpretative categories of susceptible, intermediate, and resistant. However, when the accuracy of the results is assessed independently of the interpretation, only 10% of laboratories reported vancomycin MICs more than 1 doubling dilution from the reference value or disk diffusion results greater than 3 mm from the reference disk result. These data are encouraging since previous studies have documented the difficulties in detecting low-level vancomycin resistance (1, 4, 16).
S. agalactiae is an unusual proficiency-testing organism, but given the increased emphasis on detecting this organism in pregnant women (2) and the concern over increasing macrolide resistance in group B streptococci, we decided to include it as one of our challenges. While the NCCLS has published disk diffusion breakpoints for beta-lactam drugs such as penicillin, cefotaxime, and ceftriaxone, these tests can be difficult to read. Seven laboratories reported false penicillin resistance obtained by disk diffusion, and one laboratory reported false-resistance obtained by an MIC method. To our surprise, 11 laboratories reported resistance to cefotaxime and/or ceftriaxone. Penicillin and cephalosporin resistance has not been reported in group B streptococci.
Fluoroquinolone resistance is emerging in pneumococci in several countries (3, 6). Although there are no NCCLS breakpoints for ciprofloxacin for S. pneumoniae, 91 (61%) laboratories tested this antimicrobial agent and 79 (87%) of these laboratories reported an interpretation for ciprofloxacin for our pneumococcal challenge organism in 2000. The mean disk diffusion result was 15 mm, which was reported by 15 laboratories, and 13 (87%) of these laboratories interpreted this result as indicating resistance. Nine laboratories tested ciprofloxacin by an MIC method, and six of these laboratories reported interpretations, all indicating resistance. Twelve laboratories (8%) tested the S. pneumoniae challenge against levofloxacin; four tested ofloxacin and one tested trovafloxacin. Breakpoints have been established for the latter three antimicrobial agents.
In 1998, participants were sent a pneumococcal isolate that was resistant to erythromycin but susceptible to chloramphenicol and beta-lactam drugs such as penicillin and cefotaxime. In addition, this pneumococcal isolate consistently gives an oxacillin zone diameter of <19 mm and so, according to NCCLS guidelines, the laboratory should perform an MIC test rather than report a result based on the oxacillin screen test alone. Participants were also challenged with an S. epidermidis isolate with reduced susceptibility to vancomycin. As noted previously, disk diffusion does not detect decreased susceptibility to glycopeptides in staphylococci (16); however, many laboratories continue to use disk diffusion to test staphylococci against glycopeptides. Although disk diffusion works well for most other drug classes, alternate testing methods for glycopeptides must be used. For laboratories that routinely use disk diffusion, the BHI vancomycin agar screen test, which was developed for enterococci, can be used to detect strains of staphylococci with reduced susceptibility to vancomycin and teicoplanin.
Feedback letters were sent to participants in 1998 including recommendations to improve testing methods for the pneumococci and staphylococci. The same laboratories were challenged again with the pneumococcal and staphylococcal isolates 2 years later to assess whether laboratory performance had improved. In 1998, only 27 (52%) out of 52 laboratories tested the S. pneumoniae isolate correctly with an MIC method for penicillin, although 32 (71%) out of 45 reported an oxacillin zone diameter of <19 mm. This improved to 73% in 2000 with 38 out of 52 laboratories performing an MIC test for penicillin although only 22 (68%) out of 32 reported a zone diameter of <19 mm for oxacillin. There were more laboratories correctly using an MIC method for penicillin in 2000, although the number of laboratories accurately testing oxacillin did not significantly change. Moreover, only 10% of the laboratories in 1998 were able to detect reduced susceptibility to vancomycin in staphylococci; this improved to 29% in 2001. Only two laboratories reported using the BHI vancomycin agar screen test in 1998 and 2000, and these laboratories were not the same in each year. Although many laboratories continue to use incorrect testing methods (e.g., disk diffusion for testing of pneumococci with penicillin and for detection of reduced susceptibility to vancomycin in staphylococci), our results indicate that laboratory performance can be improved by proficiency tests, followed by feedback of results. In some cases, laboratories were aware of the correct testing methods (and noted this on their data collection sheets) but, because of financial limitations, were not able to use the appropriate test methods. The improved performance of the laboratories and positive survey responses support the belief that the EQAS-AST program has been very useful in identifying areas for improvement in susceptibility testing methods and, in some cases, has led to better laboratory performance.

ACKNOWLEDGMENTS
We thank all WHO EQAS-AST participants for sending their results.
We also thank the EQAS-AST coordinating centers, the WHO regional
offices, and the CDC shipping department for distributing proficiency
test organisms.
Use of trade names and commercial sources is for identification only and does not imply endorsement by the U.S. Department of Health and Human Services.

FOOTNOTES
* Corresponding author. Mailing address: Division of Healthcare Quality Promotion, Centers for Disease Control and Prevention, 1600 Clifton Rd., MS G-08, Atlanta, GA 30333. Phone: (404) 639-3155. Fax: (404) 639-1381. E-mail:
zoa6{at}cdc.gov.

The members of the WHO Antimicrobial Resistance Group are Rosamund Williams, Philip Jenkins, John Stelling, and Thomas O'Brien. 

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Journal of Clinical Microbiology, June 2003, p. 2372-2377, Vol. 41, No. 6
0095-1137/03/$08.00+0 DOI: 10.1128/JCM.41.6.2372-2377.2003
Copyright © 2003, American Society for Microbiology. All Rights Reserved.
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